Refund Policy | Wildmint Marketing

Policy Overview

At Wildmint Marketing, we are committed to delivering exceptional quality and value for every service we provide. We understand that sometimes expectations may not align perfectly, which is why we have established a clear, fair, and transparent refund policy.

Our Promise: If we fail to deliver the agreed-upon scope of work or miss critical deadlines without valid justification, you may be eligible for a partial or full refund as outlined below.

This Refund Policy applies to all services provided by Wildmint Marketing including but not limited to: Website Development, Mobile App Development, Digital Marketing Services, SEO Campaigns, UI/UX Design, and Software Development.

All refund requests are reviewed individually based on the specific terms outlined in your service agreement, project scope, and the circumstances surrounding the request.

Refund Conditions & Eligibility

Refunds are evaluated based on the following criteria. Please read carefully to understand if your situation qualifies for a refund.

✅ Eligible Scenarios for Refund

Non-Delivery of Service: If we fail to deliver the agreed-upon service within 30 days beyond the original deadline without valid justification (e.g., client delays in providing required assets).
Material Breach of Contract: If the delivered work does not substantially match the agreed specifications and cannot be remedied within a reasonable timeframe.
Duplicate Billing: If you are accidentally charged twice for the same service, the duplicate charge will be fully refunded.
Service Not as Described: If the final deliverable fundamentally differs from what was promised in the project proposal/invoice.
Unsatisfactory Quality (First 7 Days): For certain services, if you are unsatisfied within the first 7 days of project commencement (subject to terms below).

❌ Non-Eligible Scenarios

Change of Mind: Refunds are not provided simply because you changed your mind after work has commenced.
Third-Party Costs: Any expenses paid to third parties (hosting, domain registration, premium plugins, stock photos, etc.) are non-refundable.
Completed Deliverables: For projects that have been fully delivered and approved by you in writing (email approval counts).
Client Delays: If delays are caused by your failure to provide timely feedback, assets, or approvals.
Partial Satisfaction: Subjective dissatisfaction with design preferences after multiple revision rounds have been provided.

Important: Refund eligibility is determined based on objective criteria, not subjective taste. We always offer revision opportunities before refund requests are considered.

Refund Timeline by Service Type

Different services have different refund windows. Please refer to the table below for service-specific timelines.

Service Type	Refund Window	Refund % (Max)	Conditions
Website Development	Within 14 days of deposit	50-100%	No design work started
Mobile App Development	Within 10 days of deposit	50%	Before wireframe approval
SEO Campaigns (Monthly)	Within 7 days of payment	100%	No work delivered yet
Digital Marketing Services	Within 5 days of payment	100%	Campaign not started
UI/UX Design	Within 7 days of deposit	75%	No concepts presented
Custom Software	Within 14 days of deposit	50%	Requirements not finalized
Maintenance Packages	Within 30 days of renewal	Pro-rated	Unused months refunded

Note: All refund percentages are calculated based on the total project value excluding third-party costs. The exact percentage depends on how much work has been completed at the time of request.

Refund Request Process

To ensure fair and efficient handling, please follow this step-by-step process for submitting a refund request.

1

Submit Written Request

Email your refund request to accounts@wildmintmarketing.com with the subject line "Refund Request - [Project Name/Invoice Number]". Include your full name, project details, and specific reasons for the request.

2

Provide Supporting Documents

Attach any relevant documents including the original invoice, contract/service agreement, email communications, and evidence supporting your claim.

3

Acknowlegement (24-48 Hours)

Our accounts team will acknowledge receipt of your request within 2 business days and provide you with a reference number.

4

Investigation & Review

We will review your request, analyze work completed, consult with the project team, and evaluate the merit of your claim within 7-10 business days.

5

Resolution & Payout

You will receive a formal decision via email. If approved, the refund will be processed to your original payment method within 5-7 business days.

Pro Tip: To expedite your request, ensure you've clearly outlined the specific contractual obligations that you believe were not met. Attaching screenshots or documentation strengthens your case.

Non-Refundable Items & Services

The following items are explicitly non-refundable under any circumstances:

Domain Registration Fees: Once a domain is registered, the fee paid to the registrar cannot be refunded.
SSL Certificates: SSL certificates purchased on your behalf are non-refundable after issuance.
Hosting Plans: Annual hosting plans may be partially refunded (pro-rated for unused months minus setup fees). Monthly plans are non-refundable.
Third-Party Software Licenses: Any premium plugins, themes, or software licenses purchased for your project.
API Integration Fees: Third-party API setup and integration fees paid to external providers.
Payment Gateway Fees: Transaction fees charged by payment processors (typically 2-3%) are non-refundable.
Expedited Delivery Fees: Additional fees paid for rush/expedited delivery are non-refundable.
Consultation Fees: One-time consultation fees for services already rendered.
Custom Content Creation: Blog posts, articles, graphics, or videos that have already been delivered.

No Refund Zones: Services that have been fully delivered and approved, or work that has been live in production for more than 30 days, generally do not qualify for refunds unless there is a critical functionality defect.

Cancellation Policy

Service Cancellations

You may cancel ongoing services (monthly retainers, SEO packages, maintenance plans) at any time with written notice. However, please note:

Month-to-Month Services: Cancel with 15 days' written notice. No refund for the current month if cancellation is mid-month.
Annual Contracts: Early termination fees may apply. You will receive a pro-rated refund for unused full months (minus a 10% administrative fee).
Project-Based Work: If you cancel a fixed-price project after work has begun, you will be invoiced for work completed up to the cancellation date at our standard hourly rates (₹2,500-₹5,000/hour depending on resource).

Project Cancellation Fee Structure

Cancellation Point	Fee / Refund	What You Pay
Within 24 hours of deposit (no work started)	100% refund	Nothing (except gateway fees)
After discovery phase completed	50% refund	50% of project value
After design phase completed	25% refund	75% of project value
After development started (≥25% complete)	0% refund	100% of project value
After UAT/QA phase	0% refund	100% of project value

Notice Period: For all recurring services, a 15-day written notice period is required. Services will continue during this period, and you will be responsible for payment.

Dispute Resolution & Arbitration

In the unlikely event that we cannot resolve a refund dispute amicably, the following process applies:

Step 1: Internal Escalation

If you're unsatisfied with our initial refund decision, you may escalate the matter to our Senior Management by emailing escalations@wildmintmarketing.com. Please include your original refund request number and any additional context.

Step 2: Mediation

If internal escalation does not resolve the dispute, both parties agree to attempt mediation through a mutually agreed-upon mediator in Delhi, India. Mediation costs are shared equally.

Step 3: Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to this Refund Policy or the breach thereof, shall be determined by binding arbitration in Delhi, India in accordance with the Arbitration and Conciliation Act, 1996. The arbitration award shall be final and binding on both parties.

Jurisdiction: This policy shall be governed by and construed in accordance with the laws of India. Any legal proceedings shall take place exclusively in the courts of Delhi, India.

Frequently Asked Questions

Once your refund is approved, it typically takes 5-7 business days for the amount to reflect in your account. For credit card payments, it may take 7-10 business days depending on your bank. International wire transfers may take up to 14 business days.

Design preferences can be subjective. We offer unlimited revisions (within scope) to ensure you're satisfied. If you remain unhappy after multiple revision rounds, we assess whether the design significantly deviates from the approved brief. Refunds for purely aesthetic disagreements are rare, but we work with you to find a resolution, which may include a partial refund depending on the stage of the project.

If we miss a critical deadline without a valid reason (e.g., client delays, third-party dependencies), you may be eligible for a discount or partial refund. Our service agreements include specific "Delay Compensation" clauses. Typically, delays beyond 30 days entitle you to a 10-25% discount on the affected milestone. Review your contract for specific terms.

No, we believe in complete transparency. All costs are clearly outlined in your proposal and invoice. The only potential additional costs are third-party expenses (domain, hosting, premium plugins) which are discussed and approved by you before purchase. Payment gateway fees (2-3%) are displayed at checkout.

Refunds for bank transfers, UPI, and NEFT/IMPS payments are processed back to the same account within 5-7 business days after approval. Please provide accurate bank details (Account Number, IFSC Code, Beneficiary Name) to avoid delays.

We encourage you to contact us directly first to resolve any issues. Filing a chargeback without prior communication violates our terms of service and may result in suspension of services and legal action. If we cannot resolve your concern, we will guide you through the proper dispute process.

Ad spend (Google Ads, Facebook Ads, etc.) is paid directly to the advertising platforms. These amounts are non-refundable once spent. However, our management fees for underperforming campaigns may be partially refunded if we fail to meet mutually agreed KPIs outlined in your service agreement.

Upon full payment of all outstanding invoices, you retain full ownership of all deliverables (source code, design files, databases). We provide a complete handover within 7 days. For hosted solutions, you have 30 days to migrate to another provider before access is suspended.

Policy Updates: Wildmint Marketing reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to this page. The "Last Updated" date at the top of this page indicates when changes were made. Your continued use of our services after changes constitutes acceptance of the modified policy.

Refund & Cancellation Policy